Privacy Policy

Who we are

This website is operated by Teesside Air Conditioning (“we”, “us”, “our”). We are responsible for the personal information you provide to us through this website, by telephone or in person. If you have any questions about this policy or how we handle your information, please call us on 0191 743 9144.

Information we collect

We only collect the information we need to respond to you and provide our services. This may include:

• Your name, email address and telephone number
• Your postcode and, where we visit, your property address
• Details of the service you are interested in and any information you include in your message
• Records of our communications with you, quotes and work carried out
• Basic technical information collected automatically when you visit the website, such as your IP address and browser type, which is used by our hosting provider to deliver the website securely

How we use your information

We use your information to:

• Respond to your enquiry and provide quotes
• Arrange surveys, installations, servicing, maintenance and repair visits
• Carry out and administer the work you have asked us to do, including invoicing
• Contact you about servicing or maintenance where you have asked us to, or where it relates to work we have carried out for you
• Meet our legal, regulatory and accounting obligations

We will not sell your personal information, and we will not use it for marketing unless you have agreed to this. You can ask us to stop contacting you at any time.

Our legal basis

Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on the following lawful bases:

• Contract: where we need your information to provide a quote or carry out work you have requested
• Legitimate interests: to respond to enquiries, run our business efficiently and keep appropriate records
• Legal obligation: where we must keep certain records, for example for tax or regulatory purposes
• Consent: where you have given us permission, which you may withdraw at any time

Sharing your information

We only share your information where necessary, for example with:

• Service providers that help us run our business and website, such as website hosting, email and form-handling providers
• Suppliers or manufacturers where needed to register equipment or process a warranty on your behalf
• Our accountants and professional advisers
• Regulators or authorities where we are legally required to do so

Anyone we share information with is expected to keep it secure and use it only for the purpose we have shared it for.

Cookies and third-party services

This website does not use advertising or tracking cookies. It uses a small amount of code to make the site work, such as the navigation menu and enquiry form. Web fonts are loaded from Google Fonts, which means your browser connects to Google’s servers and your IP address is shared with Google for that purpose.

If we add analytics or other services in future, we will update this policy and, where required, ask for your consent first.

How long we keep information

We keep enquiry information for as long as needed to respond and follow up, and normally no longer than 12 months if you do not go ahead with any work. Where we carry out work for you, we keep customer and job records for as long as necessary for warranty, servicing and legal purposes, typically up to six years after the work is completed, in line with accounting requirements.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, so please avoid sending sensitive information through the website form.

Your rights

You have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your information, where we have no legal reason to keep it
• Object to, or ask us to restrict, how we use your information
• Withdraw consent at any time where we rely on consent
• Ask for your information to be transferred to another organisation, where applicable

To exercise any of these rights, please contact us on 0191 743 9144. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.