Last updated: 13 October 2026
About these terms
These terms apply to your use of this website and set out the general basis on which Teesside Air Conditioning (“we”, “us”, “our”) provides quotations and carries out work. Any specific terms set out in your written quotation or agreement with us will also apply and will take priority if there is any conflict.
Using this website
The information on this website is provided for general guidance only. While we aim to keep it accurate and up to date, it does not constitute professional advice for your specific property, and we recommend speaking to us before making any decisions.
You must not misuse this website, attempt to gain unauthorised access to it, or use it to send unsolicited or harmful material. The content and design of this website belong to Teesside Air Conditioning and may not be copied without permission.
Quotations
Our quotations are free and there is no obligation to accept them. Each quotation is based on the information available at the time, including any survey we have carried out, and will state what is included. Unless stated otherwise, quotations are valid for 30 days.
If circumstances change or we find something during the work that could not reasonably have been identified beforehand, we will discuss it with you and agree any changes before proceeding.
Bookings and access
Once you accept a quotation, we will agree a date for the work. Please make sure we have safe and reasonable access to the areas where we need to work, including space for any outdoor unit, and that a suitable electricity supply is available. If you need to rearrange, please give us as much notice as possible.
Your responsibilities
You are responsible for obtaining any permissions needed for the installation, such as consent from a landlord, freeholder or management company, and for checking with your local planning authority where planning permission or other consents may be required, for example in conservation areas or on listed buildings. We are happy to advise on what may be needed.
Payment
Payment terms, including any deposit, will be set out in your quotation. Unless agreed otherwise, the balance is due on completion of the work. Ownership of equipment passes to you once it has been paid for in full.
Warranties and aftercare
Equipment we install is normally covered by the manufacturer’s warranty, subject to the manufacturer’s terms. Many manufacturers require systems to be serviced regularly by a qualified engineer to keep their warranty valid. Details of any warranty applicable to your installation will be confirmed in your quotation or handover information.
Cancellations
If you are a consumer and you agree to work with us away from our business premises or at a distance (for example, by phone or online), you may have the right to cancel within 14 days under the Consumer Contracts Regulations. If you ask us to start work within the cancellation period, you may have to pay for any work carried out and materials ordered up to the point you cancel. Full details will be provided with your quotation.
Liability
We carry out our work with reasonable care and skill. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Your statutory rights as a consumer are not affected.
We are not responsible for losses that were not reasonably foreseeable, or for delays or failures caused by events outside our reasonable control.
Complaints
If you are unhappy with any aspect of our service, please call us on 0191 743 9144 so we can try to put things right as quickly as possible.
Governing law
These terms are governed by the law of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.